Shipping policy

 

Overview: At The Glass Railing Store, we are committed to delivering our glass railing products efficiently and safely to your doorstep. This Shipping Policy outlines our practices regarding order processing, delivery timelines, shipping methods, and fees.

1. Order Processing:

  • Processing Time: Orders are typically processed within 2-3 business days. During peak periods, processing times may extend slightly.
  • Confirmation: You will receive an email confirmation once your order has been processed and is ready to ship.

2. Shipping Methods and Costs:

  • Standard Shipping: We ship to most locations across Canada and the continental United States. Shipping costs are calculated based on the weight and dimensions of the order, as well as the delivery location.
  • Expedited Shipping: Expedited shipping options are available for an additional fee. These rates will be provided during the checkout process.
  • Remote and Rural Areas: Deliveries to remote, rural, or hard-to-reach locations, including islands, areas with limited road access, or locations requiring ferry or special carrier service, may be subject to additional shipping charges. These costs can be significantly higher than standard rates and are the responsibility of the customer. If your delivery address is subject to additional charges, we will contact you with the updated shipping cost before your order ships.

3. Delivery Times:

  • Standard Delivery: Most standard shipments are delivered within 5-10 business days from the date of shipping, depending on the destination.
  • Expedited Delivery: Expedited orders are typically delivered within 2-5 business days.
  • Delivery Delays: While we strive to maintain reliable delivery timelines, delays may occur due to weather conditions, shipping carrier factors, or unforeseen circumstances. We appreciate your patience and understanding in such events.

4. International Shipping:

  • International shipping may be available upon request, but it is not guaranteed for every country. Whether we can ship to your location depends on the destination country's import regulations, tariffs, carrier availability, and other restrictions. If we are unable to ship to your country, we will notify you and issue a full refund for your order. International shipping costs and delivery times vary by destination. Orders shipped outside of Canada may be subject to customs duties, import taxes, tariffs, brokerage fees, and other charges imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer. We are not responsible for delays caused by customs clearance. For international orders, please contact us for a shipping quote before placing your order.
  • Shipping Exclusions: We currently do not ship to Puerto Rico or Alaska.

5. Shipping Restrictions:

  • Certain products, especially larger or custom-sized glass panels, may have specific shipping restrictions. These will be noted on the product’s page or during the checkout process.

6. Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress on the carrier’s website.

7. Damaged or Lost Shipments:

  • Damaged Goods: Please inspect your order upon delivery. Any transport damage must be reported within 3 days of the delivery date and before the glass is installed. Once installed, the glass is considered accepted and is no longer eligible for a damage claim. For confirmed transport damage, we will either reimburse you or ship a replacement at no additional cost. Glass panels are otherwise not eligible for return or refund. See our Refund Policy for full details.
  • Lost Shipments: If a shipment is lost in transit, we will conduct an investigation with the carrier. Based on the outcome, we may resend the products or provide a refund.

8. Contact Us:

  • For any questions or concerns regarding our Shipping Policy, please contact our customer service team. We are here to assist you with any shipping inquiries or issues you may encounter.