Glass Railing Return and Refund Policy
Glass Returns (Delivery Orders):
We guarantee that the glass will arrive in excellent condition. We recommend opening the crate upon delivery and performing a quick visual inspection. You have 3 days from the delivery date to notify us of any damage that occurred during transport. Any damage must be reported before installation in order to be eligible for a refund or replacement. If damage is confirmed, we will either reimburse you or ship a replacement at no additional cost.
It's important to note that breakage during transport is extremely rare, occurring on average only once in every 3,952 orders, or 0.00025% of the time. Our extensive experience in packing and shipping glass ensures that your order is handled with the utmost care.
Glass Returns (Pick Up Orders):
You have 3 days from the delivery date to report any transport-related damage. All damage must be reported before installation to qualify for a replacement or reimbursement.
If damage is confirmed:
• We will replace the damaged panel at no additional cost, including replacement shipping.
OR
• We will reimburse the cost of the damaged panel only.
Original shipping charges are non-refundable unless otherwise agreed in writing.
Custom Measurement Responsibility:
All custom-cut glass panels are manufactured strictly according to the measurements and specifications provided at the time of purchase.
Customers are solely responsible for verifying all dimensions, measurements, and installation requirements before placing an order.
Due to the custom nature of these products, orders cannot be returned or modified due to incorrect measurements, design errors, or changes in project requirements.
Hardware Returns:
Hardware items that have not been used and remain in their original, unopened packaging are eligible for an exchange for store credit within 30 days from the purchase date. To initiate an exchange, please visit our store with the hardware item in its original condition along with your purchase receipt. Our knowledgeable staff will guide you through the exchange process, ensuring it is both efficient and hassle-free.
Packaging and Return Instructions:
For items that meet the return criteria, it is crucial that they are carefully and securely packaged for their return journey to our store. To ensure optimal protection during transport, we recommend using the original packaging materials or a suitable, equally protective alternative.
Customer Support:
We take pride in the quality and precision of our products, and our customer service team is here to assist you with any questions or concerns regarding our return policy. If you require further assistance or clarification, please do not hesitate to contact us.
We appreciate your understanding and cooperation in adhering to these policies, designed to ensure that all our customers receive products that meet the highest standards of quality and satisfaction.
Let customers speak for us
The glass arrived in perfect condition. The hardest part was moving the glass from my driveway to my back deck. I used masking tape to create a line and then did all my markings on the tape. Excellent product, straight forward installation. Thank you
We are so pleased with the service of this company! We live 3 provinces away and the ordering and delivery both went smoothly. Everything came in a crate delivered right to our door with free shipping! All intact. Thank you so much. The quality appears great but I guess we will see when the rails are up and in place.🙂
I shopped for quite a long time and search from website to website but they were the only one to have the measurements I needed
I was hesitating between the glass railing store and invisirail but ultimately landed here because of better quality. Beautiful product, will buy again for other projects
I'm so happy I found you guys because I was getting quotes for like $180 per linear foot which is crazy! I was able to install it with my son for half of that because of glass railing store. Thank you so much for all the help in crafting the project, I will be recommending you guys from now on
Beautiful job! Incredibly happy with your prompt delivery and beautifully finished glass, will definitely be using your services again. 5-Stars!
Very satisfied with my order, glass is thick and strong. I love how the corners are a little rounded, I didn't even know that was going to be the case
good quality to price ratio, I recommend
Thank you so much to the team for delivering my glass railing! I am super grateful that I found you guys it just looks great! My husband installed it last night so I have a beautiful sunset picture for you guys to enjoy!
All my neighbours are going to order too, can I have a discount for referring
good
Just beautiful, will be ordering again for my son's house
I was a little skeptical at the beginning as I was worried that they may be cheap, but Marine in customer service assured me that they were good. They arrived last week and WOW they weight like 5 pounds each (of stainless steel!!) and come with adjustable screws (didn't even know)
The quality is amazing and I highly recommend them for hardware, this is really heavy duty stuff. I also like that they have a 10 year warranty on the rust, that we will have to wait 10 years to comment on but pretty good. Once again, thank you marine for assisting me
same review as the other connectors
I personally went with the big connectors as I have stronger winds coming from the lake, but I can see how someone may choose the smaller ones for less hardware.
I think the big ones offer more support
I had some doubts at the beginning as I have no clue how they ship glass, but everything arrives in a crate in great shape!
I mean look at that, definitely one of the most affordable options online too, especially compared with invisarail or like the home depot alternative.
Got the coupons too for an extra discount
Installation was a breeze. These hinges work perfectly.
Just don't forget to follow the instruction thing for the closing speed!
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Discover how The Glass Railing Store has been delivering exceptional service to our customers, thanks to our dedicated and knowledgeable team and their love our glass railing products.