Privacy policy

Last updated: October 5, 2026

The Glass Railing Store ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit glassrailingstore.com, request a quote, place an order, or contact us, how we use it, and the choices you have. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

  • Information you provide: your name, email address, phone number, billing and shipping address, project details and measurements, and any information you include in quote requests, contact forms, installer or wholesale applications, or messages to our team.
  • Order and payment information: details of the products you purchase and your order history. Payments are processed by Shopify and our payment providers (such as Shop Pay, PayPal, and major credit card networks). We do not store your full credit card number.
  • Information collected automatically: when you browse our website, we and our service providers collect information such as your IP address, browser and device type, pages viewed, referring website, and approximate location, using cookies, pixels, and similar technologies.

2. How We Use Your Information

  • To process, ship, and deliver your orders, and to provide quotes and customer support.
  • To communicate with you about your order, delivery, damage claims, and account.
  • To send marketing emails or text messages, where you have agreed to receive them.
  • To operate, maintain, and improve our website, and to understand how visitors use it.
  • To measure and improve our advertising.
  • To prevent fraud and comply with legal, tax, and accounting obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, and only as needed for them to perform their services, including:

  • Shopify, which hosts our online store and processes orders and payments.
  • Payment processors to complete transactions.
  • Shipping and freight carriers to deliver your order.
  • Certified installers in our network, if you request installation services.
  • Analytics and advertising partners, such as Google and Meta (Facebook and Instagram), which use cookies and similar technologies to help us understand website traffic and show relevant ads.
  • Email and messaging providers used to send order updates and, with your consent, marketing communications.

We may also disclose information if required by law, to protect our rights, or in connection with a sale or reorganization of our business.

4. Cookies and Tracking

Our website uses cookies to keep your cart working, remember your preferences, measure site performance, and support advertising. You can control or delete cookies through your browser settings and, where available, through the cookie banner on our website. Disabling some cookies may affect how the website works. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites and opt out of personalized ads at adssettings.google.com.

5. Text Messages (SMS)

If you opt in to receive text messages from us, we collect your mobile phone number to send order and account notifications and, where you have agreed, promotional messages. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance. After you unsubscribe, you will receive one final message confirming your opt-out. Consent to receive text messages is not a condition of purchase. We will not sell, rent, or share your mobile number or SMS opt-in information with third parties for their marketing purposes.

6. Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, including to meet legal, tax, and accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure.

7. Your Rights and Choices

Depending on where you live, including under Canadian privacy law (PIPEDA and Quebec Law 25) and applicable U.S. state privacy laws, you may have the right to access, correct, or delete your personal information, to withdraw your consent, and to opt out of targeted advertising. You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email. To make a privacy request, contact us using the details below. We may need to verify your identity before responding.

8. International Transfers

We are based in Canada. Our service providers may store and process your information in Canada, the United States, or other countries, where it may be subject to the laws of those jurisdictions.

9. Children

Our website is not intended for children under 16, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or to make a privacy request, contact:

The Glass Railing Store
Email: info@glassrailingstore.com
Phone: (855) 452-7715