Returns & Refunds

Refund Policy

Glass Returns (Delivery Orders):

We guarantee that the glass will arrive in excellent condition. We recommend opening the crate upon delivery and performing a quick visual inspection. You have 3 days from the delivery date to notify us of any damage that occurred during transport. If you find any damage, we will either reimburse you or ship a replacement at no additional cost.

It’s important to note that breakage during transport is extremely rare, occurring on average only once in every 3,952 orders, or 0.00025% of the time. Our extensive experience in packing and shipping glass ensures that your order is handled with the utmost care.

Glass Returns (Pick Up Orders and In-Store Returns):

We now accept returns of glass orders that are undamaged and returned within 30 days of the original purchase or pickup date. To qualify for a full refund, the item must be brought back to our store in its original condition, along with the purchase receipt.

We encourage all customers to inspect their glass products prior to leaving the warehouse, but we understand that changes can occur. Provided the item has not been damaged or altered after pickup, we will gladly issue a full refund upon return.

Hardware Returns:

Hardware items that have not been used and remain in their original, unopened packaging are eligible for a full refund or store credit within 30 days of purchase. Simply bring the item and your receipt to our store and we’ll handle the rest.

Packaging and Return Instructions:

For items being returned, please ensure they are securely packaged for transport. We recommend using the original packaging or a similarly protective alternative to avoid any damage during the return process.

Customer Support:

We take pride in the quality and precision of our products, and our customer service team is always here to help. If you have any questions about our return and refund policy, don’t hesitate to contact us.

Thank you for choosing The Glass Railing Store.

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