Glass Railing Return and Refund Policy

Glass Returns:

Please be aware that once glass leaves our warehouse, it is ineligible for return. We encourage all customers to perform a thorough inspection of their glass purchases prior to transportation. This ensures satisfaction with both the quality and the specifications of the product. We strive to provide detailed and accurate information about each item to assist you in making informed decisions.

Hardware Returns:

Hardware items that have not been used and remain in their original, unopened packaging are eligible for an exchange for store credit within 30 days from the purchase date. To initiate an exchange, please visit our store with the hardware item in its original condition along with your purchase receipt. Our knowledgeable staff will guide you through the exchange process, ensuring it is both efficient and hassle-free.

Non-Returnable Items:

Glass panels are non-returnable once they have been removed from our warehouse due to their custom nature and fragility.

Hardware that has been installed, opened, or shows any signs of use is not eligible for return or exchange. This policy ensures that all items we provide are of the highest standard and meet your expectations for quality and functionality.

Packaging and Return Instructions:

For items that meet the return criteria, it is crucial that they are carefully and securely packaged for their return journey to our store. To ensure optimal protection during transport, we recommend using the original packaging materials or a suitable, equally protective alternative.

Customer Support:

We take pride in the quality and precision of our products, and our customer service team is here to assist you with any questions or concerns regarding our return policy. If you require further assistance or clarification, please do not hesitate to contact us.

We appreciate your understanding and cooperation in adhering to these policies, designed to ensure that all our customers receive products that meet the highest standards of quality and satisfaction.

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