Returns & Refunds
Refund Policy
Glass Returns (Delivery Orders):
We guarantee that the glass will arrive in excellent condition. We recommend opening the crate upon delivery and performing a quick visual inspection. You have 3 days from the delivery date to notify us of any damage that occurred during transport. Any damage must be reported before installation in order to be eligible for a refund or replacement. If damage is confirmed, we will either reimburse you or ship a replacement at no additional cost.
It’s important to note that breakage during transport is extremely rare, occurring on average only once in every 3,952 orders, or 0.00025% of the time. Our extensive experience in packing and shipping glass ensures that your order is handled with the utmost care.
Glass Returns (Pick Up Orders and In-Store Returns):
We now accept returns of glass orders that are undamaged and returned within 30 days of the original purchase or pickup date. To qualify for a full refund, the item must be brought back to our store in its original condition, along with the purchase receipt.
We encourage all customers to inspect their glass products prior to leaving the warehouse, but we understand that changes can occur. Provided the item has not been damaged or altered after pickup, we will gladly issue a full refund upon return.
Return Shipping:
The customer is responsible for all return shipping costs. We do not provide prepaid return labels, and original shipping charges are non-refundable.
This does not apply to items damaged during transport. In confirmed transport-damage cases, we cover all replacement and shipping costs at no additional charge to you, as described above.
Hardware Returns:
Hardware items that have not been used and remain in their original, unopened packaging are eligible for a full refund or store credit within 30 days of purchase. Simply bring the item and your receipt to our store and we’ll handle the rest.
Final Sale Policy
All glass sales are final. Because our glass products are made-to-order and cut to your specifications, we do not accept returns, exchanges, or cancellations of glass based on change of mind, ordering errors, or incorrect measurements provided by the customer.
By placing an order, you acknowledge and agree that all glass purchases are final sale, subject only to the transport-damage exception described above.
Packaging and Return Instructions:
For items being returned, please ensure they are securely packaged for transport. We recommend using the original packaging or a similarly protective alternative to avoid any damage during the return process.
Customer Support:
We take pride in the quality and precision of our products, and our customer service team is always here to help. If you have any questions about our return and refund policy, don’t hesitate to contact us.
Thank you for choosing The Glass Railing Store.
Let customers speak for us
The glass arrived in perfect condition. The hardest part was moving the glass from my driveway to my back deck. I used masking tape to create a line and then did all my markings on the tape. Excellent product, straight forward installation. Thank you
We are so pleased with the service of this company! We live 3 provinces away and the ordering and delivery both went smoothly. Everything came in a crate delivered right to our door with free shipping! All intact. Thank you so much. The quality appears great but I guess we will see when the rails are up and in place.🙂
I shopped for quite a long time and search from website to website but they were the only one to have the measurements I needed
I was hesitating between the glass railing store and invisirail but ultimately landed here because of better quality. Beautiful product, will buy again for other projects
I'm so happy I found you guys because I was getting quotes for like $180 per linear foot which is crazy! I was able to install it with my son for half of that because of glass railing store. Thank you so much for all the help in crafting the project, I will be recommending you guys from now on
Beautiful job! Incredibly happy with your prompt delivery and beautifully finished glass, will definitely be using your services again. 5-Stars!
Very satisfied with my order, glass is thick and strong. I love how the corners are a little rounded, I didn't even know that was going to be the case
good quality to price ratio, I recommend
Thank you so much to the team for delivering my glass railing! I am super grateful that I found you guys it just looks great! My husband installed it last night so I have a beautiful sunset picture for you guys to enjoy!
All my neighbours are going to order too, can I have a discount for referring
good
Just beautiful, will be ordering again for my son's house
I was a little skeptical at the beginning as I was worried that they may be cheap, but Marine in customer service assured me that they were good. They arrived last week and WOW they weight like 5 pounds each (of stainless steel!!) and come with adjustable screws (didn't even know)
The quality is amazing and I highly recommend them for hardware, this is really heavy duty stuff. I also like that they have a 10 year warranty on the rust, that we will have to wait 10 years to comment on but pretty good. Once again, thank you marine for assisting me
same review as the other connectors
I personally went with the big connectors as I have stronger winds coming from the lake, but I can see how someone may choose the smaller ones for less hardware.
I think the big ones offer more support
I had some doubts at the beginning as I have no clue how they ship glass, but everything arrives in a crate in great shape!
I mean look at that, definitely one of the most affordable options online too, especially compared with invisarail or like the home depot alternative.
Got the coupons too for an extra discount
Installation was a breeze. These hinges work perfectly.
Just don't forget to follow the instruction thing for the closing speed!
Garde-corps en verre près de chez vous
Découvrez comment The Glass Railing Store offre un service exceptionnel à nos clients, grâce à notre équipe dévouée et compétente et à leur amour pour nos produits de garde-corps en verre .