Política de envío

 

Overview: At The Glass Railing Store, we are committed to delivering our glass railing products efficiently and safely to your doorstep. This Shipping Policy outlines our practices regarding order processing, delivery timelines, shipping methods, and fees.

1. Order Processing:

  • Processing Time: Orders are typically processed within 2-3 business days. During peak periods, processing times may extend slightly.
  • Confirmation: You will receive an email confirmation once your order has been processed and is ready to ship.

2. Shipping Methods and Costs:

  • Standard Shipping: We offer standard shipping to most locations within Canada. Shipping costs are calculated based on the weight and dimensions of the order, as well as the delivery location.
  • Expedited Shipping: Expedited shipping options are available for an additional fee. These rates will be provided during the checkout process.

3. Delivery Times:

  • Standard Delivery: Most standard shipments are delivered within 5-10 business days from the date of shipping, depending on the destination.
  • Expedited Delivery: Expedited orders are typically delivered within 2-5 business days.
  • Delivery Delays: While we strive to maintain reliable delivery timelines, delays may occur due to weather conditions, shipping carrier factors, or unforeseen circumstances. We appreciate your patience and understanding in such events.

4. International Shipping:

  • We currently offer international to the Unites Stated of America with the exception of Puerto Rico and Alaska

5. Shipping Restrictions:

  • Certain products, especially larger or custom-sized glass panels, may have specific shipping restrictions. These will be noted on the product’s page or during the checkout process.

6. Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment’s progress on the carrier’s website.

7. Damaged or Lost Shipments:

  • Damaged Goods: If your order arrives damaged, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
  • Lost Shipments: If a shipment is lost in transit, we will conduct an investigation with the carrier. Based on the outcome, we may resend the products or provide a refund.

8. Contact Us:

  • For any questions or concerns regarding our Shipping Policy, please contact our customer service team. We are here to assist you with any shipping inquiries or issues you may encounter.